“To improve is to change; to be perfect is to change often.” – Winston Churchill
Experience
Department of Health and Human Services (2010 - Present)
AI Tactical Governance Lead -
Spearheaded Enterprise AI Governance & Strategy: Architected and deployed a comprehensive AI governance framework for the Center for Consumer Information and Insurance Oversight (CCIIO). This initiative reduced algorithmic bias by 25% and drove a 93% efficiency gain in the automated triage of public comments, directly aligning with federal mandates M-25-21 and M-25-22.
Scaled AI Literacy and Best Practices Across 27 Divisions: Pioneered and launched the CCIIO AI Liaison Network, a first-of-its-kind program that scaled AI governance knowledge and best practices. This was achieved by training and empowering a network of volunteer liaisons, fostering a culture of responsible AI adoption and creating a force multiplier for AI maturity.
Directed High-Impact AI Use Case Lifecycle: Led the end-to-end lifecycle of critical AI projects, from ideation and business value assessment to production and monitoring. This includes a pilot program leveraging language graph models for policy development with the potential to significantly reduce policy analysis time and a project that achieved a 95% reduction in manual workflow for sorting comments.
Authored Foundational AI Policy & Influenced Agency-Wide AI Adoption: Authored and contributed to key AI policy and strategy documents, including the CMS AI Playbook, white papers on AI-enhanced enrollment, and position papers on agentic AI. As a key advisor to senior leadership, provided data-driven recommendations that have influenced the agency’s AI investment decisions and alignment with White House and HHS directives.
Championed and Developed a Centralized AI Use-Case Repository: Designed, developed, and maintained a centralized AI use-case repository in PowerApps. This provided a single source of truth for all AI projects, enabling comprehensive oversight, risk management, and strategic alignment across the organization.
IT Program Manager
Responsible for strategy planning and execution, staff management, issues resolution, administrative reports, and senior leadership engagement.
Domain knowledge of the Patient Protection and Affordable Care Act specifically to Marketplace which provides services to over 16 million Americans while reducing the uninsured population by 20% to date.
Managed a PMO office that oversees over $200 million in contracts that includes system integration and multiple software development efforts. Processes responsible for includes: continuous process improvements, schedule management, risk and issues management, change management, release management, contract management and status reporting in a complex organizational structure.
Awarded CMS Achievement Award for establishing data exchange with IRS and PMO process improvements, which streamlined PMO governance efficiencies by 50%, respectively.
Served as Acting Deputy Director for the Division of Project Management and Governance (DPMG).
IBM (2007 - 2010)
Managing Consultant for IBM’s Global Business Unit. Lead multiple teams, conducted project management and systems analysis, and made strategic recommendations for implementation and development approaches beneficial to the group and client's overall goals.
Engagements included: Intel, Medtronics, Barloworld Handling and IBM Blue Harmony. Lead a project team in business transformation efforts for Medtronic's backend system which improved processes by 35%. I
BM's Blue Harmony project lead for SAP team responsible for managing the internal Global IT business transformation which simplified the company's IT environment used to support several critical customer facing business processes.
Accomplishments includes the 100% conversion of customer and contact master data into SAP CRM/ECC systems, improved customer service satisfaction by 30% and recognition for high team performance.
Du Telecommunications, UAE (2006 - 2007)
Senior Project Manager that was responsible for managing an 10-member international team responsible for the deployment of a $20 million Customer Relationship Management (CRM) application for an $1 Billion upstart telecom provider in Dubai, UAE which was a tremendous success on launch day.
Fair Isaac (2004 - 2006)
Senior Project Manager that project managed domestic and international project totaling over $50 million.
Responsibilities included project planning, scoping, issues resolutions, status reporting, monitoring of the project work items and client engagements.
Clients included: Regions Bank (US), Royal Bank of Trinidad and Tobago, First Bank of Puerto Rico, General Electric Consumer Finance (US), Spira Bank (Mexico), Scotia International Bank (Canada); DirecTV (US); First Hawaiian Bank (US), Citi Bank (US), Union Planters (US), GMAC (US) and Capital One (US).
Cisco, Inc. (2000 - 2004)
Senior Network Engineer responsible for overseeing the implementation of proprietary software for several large telecommunications providers that made up CISCO’s customer base.
Accelerated implementation of digital networks and software by 25% through use of lessons learned, appropriate software quality tools, improved debugging methods, and timely team training.
Clients included: Time Warner, Comcast, Cablevision, Cox, Adelphia, Rogers, Charter and Knology.
*Military Veteran
Education
PhD - Business Administration (Finance & Accounting), Hampton University
MBA - Business Administration (eCommerce), Georgia State University
BA - Communications, Winthrop University
Professional Certifications and memberships
PMP - Project Management Professional (Cert#298837)
ITIL Foundation Certification (Cert# ITIL/US040593)
Silver Spring PMI Chapter Member
6Sigma Green Belt(Cert# 103241)
Certified Scrum Master – Agile (Cert# 000168187)
Project Management Institute (PMI) Member (ID# 652385)